Management of Health Information
All confidential patient health information is stored on a secure patient database protected by passwords, firewalls and antivirus software.
Our practice adheres to the Australian Privacy Principles.
Patient feedback is most welcome. Please tell us of any suggestions you may have to improve our service.
If you have any concerns or complaints about our services, please contact our Practice Manager either by email, by post or in person at the practice.
Alternatively, you can raise any concerns with the Health Complaints Commission at:
Health Care Complaints Commission
Locked Mail Bag 18
t: 1800 043 159
Availability of Doctors by Telephone or Electronic Communication
All health issues should be dealt with in a consultation though our doctors are available for urgent health advice if the need arises.
Our reception staff or practice manager are able to assist you in deciding if the issue requires an appointment, a return phone call or email from the doctor or nurse, or if you require immediate urgent attention.
Our doctors do not accept phone calls whilst in a consultation except in the case of an emergency.
Non-clinical and non-urgent communication can be made via email or fax on 02 4229 9297.