Management of Health Information

All confidential patient health information is stored on a secure patient database protected by passwords, firewalls and antivirus software.

 

Our practice adheres to the Australian Privacy Principles.

Patient Feedback

Patient feedback is most welcome. Please tell us of any suggestions you may have to improve our service.

If you have any concerns or complaints about our services, please contact our Practice Manager either by email, by post or in person at the practice.

Alternatively, you can raise any concerns with the Health Complaints Commission at:

Health Care Complaints Commission

Locked Mail Bag 18

STRAWBERRY HILLS

NSW 2012

t: 1800 043 159

 

Availability of Doctors by Telephone or Electronic Communication

All health issues should be dealt with in a consultation though our doctors are available for urgent health advice if the need arises.

Our reception staff or practice manager are able to assist you in deciding if the issue requires an appointment, a return phone call or email from the doctor or nurse, or if you require immediate urgent attention.

Our doctors do not accept phone calls whilst in a consultation except in the case of an emergency.

Non-clinical and non-urgent communication can be made via email or fax on 02 4229 9297.

Market Street Medical Practice

20 Market Street

Wollongong  NSW  2500

Phone  02 4229 4533

Fax       02 4229 9297

reception@marketstmedical.com.au

Important numbers

Emergency 000

Poisons Information 13 11 26

Radio Doctor 02 4228 5522

After Hours GP Helpline 1800 022 222

© 2015 by Market Street Medical Practice